Privacy Policy & Terms

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Business name and contact information
• Service address and location details
• Payment information (processed securely by third parties)
• Project details and service history

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Device information and screen resolution
• Referral sources

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for details.

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Provide electrical, solar, and electronics services
• Schedule appointments and service calls
• Process payments and maintain billing records
• Communicate about your projects and service needs

Website Operation

• Operate and maintain our website
• Improve user experience and site functionality
• Analyze website traffic and usage patterns
• Prevent fraud and ensure security

Communication

• Send service updates and project information
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Provide warranty and maintenance information

Legal Compliance

• Comply with legal obligations
• Protect our rights and prevent fraud
• Resolve disputes and enforce agreements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Payment processors for secure transactions
• IT service providers for website maintenance
• Marketing platforms for email communications
• Accounting and legal services

Legal Requirements

We may disclose information when required by law, including:

• Compliance with court orders or legal processes
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Ensuring public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmitted over the internet is encrypted
• Access Controls: Limited access to personal information
• Regular Updates: Security systems regularly updated
• Secure Storage: Data stored on secure servers
• Employee Training: Staff trained on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

Marketing Communications

• Opt out of marketing emails at any time
• Use unsubscribe links in our communications
• Contact us directly to update preferences

Cookies

• Manage cookie preferences through your browser
• Opt out of non-essential cookies
• Clear cookies from your browser

To exercise these rights, contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

Specific retention periods vary by information type and purpose. Contact us for details about our retention practices.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Zimbabwe. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent where required

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Providing a prominent notice on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.