Frequently Asked Questions

Our electrical services include:

• Complete home/business rewiring
• Electrical panel upgrades
• Outlet and switch installation
• Circuit breaker replacement
• Lighting installation and repair
• Generator installation
• Electrical safety inspections

Signs you may need a panel upgrade:

• Frequent circuit breaker trips
• Flickering lights or dimming
• Hot outlets or switches
• Can't add new circuits or appliances
• Panel is over 25 years old
• Aluminum wiring (needs special handling)

We can perform a free inspection to assess your needs.

Yes, we provide 24/7 emergency electrical services for:

• Power outages
• Electrical fires or sparks
• Exposed wiring
• Tripped breakers that won't reset
• Electrical shocks or injuries

Call our emergency line immediately for urgent situations.

Typical solar installation timeline:

• Site assessment: 1-2 days
• Permits and approvals: 1-2 weeks
• Installation: 2-5 days (weather dependent)
• Inspection and connection: 1-2 days

Total process usually takes 2-4 weeks from start to finish.

System size depends on your energy needs:

• 2-3kW: Basic home backup, small appliances
• 3-5kW: Average home, most appliances
• 5-10kW: Large home, pool, AC systems
• 10kW+: Commercial properties, multiple homes

We analyze your electricity bills and usage patterns to recommend the right size.

Yes, solar panels work in cloudy conditions, though less efficiently:

• Produce about 10-25% of rated power on cloudy days
• Still generate electricity from diffused sunlight
• Battery storage helps maintain power during extended cloudy periods
• Harare's generally sunny climate makes solar very effective

Solar panels require minimal maintenance:

• Annual cleaning: Remove dust and debris
• Visual inspection: Check for damage or shading
• Performance monitoring: Track energy production
• Inverter check: Ensure proper operation

We offer comprehensive maintenance packages to keep your system performing optimally.

We repair a wide range of electronics:

• Laptops and computers
• Smartphones and tablets
• TVs and monitors
• Home appliances
• Audio/video equipment
• Gaming consoles
• Smart home devices

Repair times vary by device and issue:

• Simple repairs: Same day (screen replacement, charging port)
• Complex repairs: 3-7 business days (motherboard repair, data recovery)
• Parts availability: May extend timeline for rare components

We provide loaner devices for extended repairs when available.

Yes, we offer professional data recovery services for:

• Failed hard drives
• Corrupted storage devices
• Accidentally deleted files
• Water-damaged devices

Success rates vary by damage type. We always provide a free evaluation and quote before proceeding.

Regular electrical inspections are recommended:

• Every 3-5 years for homes
• Annually for commercial properties
• Before major renovations
• After storms or power surges
• When buying/selling a property

Warning signs include:

• Frequent circuit breaker trips
• Flickering or dimming lights
• Hot outlets, switches, or cords
• Buzzing sounds from outlets
• Shocks from appliances
• Burning smells
• Sparks from outlets

Contact us immediately if you notice any of these signs.

While some basic tasks are DIY-friendly, most electrical work should be done by professionals:

• Safe DIY: Replacing light bulbs, installing smoke detectors
• Professional only: Panel work, new circuits, major repairs
• Risks: Fire, shock, property damage, voided insurance

When in doubt, always call a licensed electrician.

Our warranty coverage:

• Electrical work: 2 years on installations, 1 year on repairs
• Solar systems: 10 years on panels, 5 years on inverters
• Electronics repair: 90 days on parts and labor
• Generator work: 2 years on installation, 1 year on repairs

All warranties are backed by our workmanship guarantee.

Warranties cover:

• Defective workmanship or materials
• Normal wear and tear (within specified periods)
• Manufacturing defects in equipment we install
• Proper operation under normal conditions

Warranties don't cover damage from misuse, accidents, or natural disasters.

To file a warranty claim:

1. Contact us with your job details and issue description
2. We'll schedule an inspection at no charge
3. If covered, we'll repair or replace at no cost
4. Response within 24 hours for urgent issues

Keep your original invoice and warranty information handy.